Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Rear-Seat Pass Through
    If the vehicle has the rear-seat pass through door, the trunk can be accessed through the rear seat. This is useful when transporting long items. To open the door, pull down the rear seat ar ...

    Battery Replacement
    To change the remote control batteries: 1. Slide the rear cover back on the remote control. 2. Replace the two batteries in the compartment. Make sure they are installed correctly using the diagra ...

    Passive Door Lock
    If the vehicle has the Remote Keyless Entry (RKE) system, when enabled, this feature allows the doors to lock after several seconds if all doors are closed and at least one RKE transmitter has been ...