Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Radio Message
    Locked: Displays when the TheftLock® system has locked up the infotainment system. Take the vehicle to your dealer for service. If any error occurs repeatedly or if an error cannot be correct ...

    Safety Locks
    The vehicle has rear door security locks to prevent passengers from opening the rear doors from the inside. Open the rear doors to access the security locks on the inside edge of each door. To s ...

    Digital Signal Processing (DSP)
    If the radio has this feature, it has either a Bose® sound system or a Bose® 5.1 Cabin Surround® sound system. DSP is used to provide a choice of different listening experiences. To choose ...