Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Starting the Vehicle with a Low Transmitter Battery
    Replace the battery if the REPLACE BATTERY IN REMOTE KEY message displays in the DIC. See “Replace Battery In Remote Key” under Key and Lock Messages for additional information. If the trans ...

    Replacing Safety Belt System Parts after a Crash
    WARNING A crash can damage the safety belt system in the vehicle. A damaged safety belt system may not properly protect the person using it, resulting in serious injury or even death in a crash. T ...

    Lower Anchors
    Lower Anchors Lower anchors (A) are metal bars built into the vehicle. There are two lower anchors for each LATCH seating position that will accommodate a child restraint with lower attac ...