Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Starting the Engine
    When first starting the vehicle, the engine idle speed will be elevated to allow the catalytic converter, an emissions control device, to quickly reach operating temperature. After approximat ...

    How the System Works
    URPA comes on automatically when the shift lever is moved into R (Reverse). A single tone sounds to indicate the system is working. URPA operates only at speeds less than 8 km/h (5 mph). An ...

    Audio System
    When using the Bluetooth system, sound comes through the vehicle's front audio system speakers and overrides the audio system. Use the VOL/ knob during a call to change the volume level. The a ...