Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer
Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1–888–446–2000, or write:

Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

    See also:

    Exterior & Styling
    When I saw the first press images of the all-new Escalade, I was aghast. The new front grille seemed way too extravagant for what is essentially an all-American SUV. Then I saw it in black-metalli ...

    Recommended Fluids, Lubricants, and Parts
    Recommended Fluids and Lubricants Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer. ...

    The verdict

    But forget passengers; getting drivers behind the wheel is the real concern for Cadillac, with brand marketing boss Don Butler telling journalists that the ATS launch that they haven’t had product ...