If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Service (U.S. and Canada)   or Roadside Service (Mexico)  .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates?  .

    See also:

    What to Do with Used Oil
    Used engine oil contains certain elements that can be unhealthy for your skin and could even cause cancer. Do not let used oil stay on your skin for very long. Clean your skin and nails with ...

    Instrument Panel Illumination Control
    (Instrument Panel Brightness): This feature controls the brightness of the instrument panel lights and is located next to the exterior lamps control. Push the knob to extend out and then it ca ...

    Selecting the Right Engine Oil
    Selecting the right engine oil depends on both the proper oil specification and viscosity grade. See Recommended Fluids and Lubricants  . Specification Use and ask for licensed engine oils wi ...