If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Service (U.S. and Canada)   or Roadside Service (Mexico)  .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates?  .

    See also:

    Escalade in the Market
    GM has managed to build the best Escalade to date, but I'm still torn as to where it rates in the still-growing luxury SUV segment. If you have this kind of money and want to be seen in a fancy SU ...

    Going & Stopping
    The SRX has its performance ups and downs. For 2012, a 3.6-liter V-6 replaces the previous model year's 3.0-liter V-6. With 308 horsepower and 265 pounds-feet of torque, the engine made plenty of ...

    Setting the Power Liftgate Intermediate Mode
    To change the liftgate stop position: 1. Turn the liftgate switch to either the MAX, or the ¾ mode position and power open the liftgate. 2. Stop the liftgate movement at the desired hei ...