Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-458-8006, or write:

Cadillac Customer Assistance Center

Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169

In Canada, call 1-888-446-2000, or write:

Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

    See also:

    Radio Message
    Locked: Displays when the TheftLock® system has locked up the infotainment system. Take the vehicle to your dealer for service. If any error occurs repeatedly or if an error cannot be correct ...

    Remote Vehicle Start
    This vehicle may have a remote starting feature that allows you to start the engine from outside the vehicle. (Remote Vehicle Start): This button will be on the RKE transmitter if you have ...

    If the Vehicle Is Stuck
    Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. If stuck too severely for the traction system to free the vehicle, turn the traction system off an ...