Roadside Assistance does not cover or reimburse services for the following:

- Events caused by fraud or bad faith by the driver.

- Vehicle immobilization situations due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.

- Vehicle immobilization situations arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.

- Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.

- Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.

- Any damage to the vehicle without intent, derived from the services provided.

- Cost of towing a trailer when choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.

- Cost of all maneuvers required to access the vehicle when it is not available to be towed.

- Cost of fuel provided.

Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.