Services Not Included in Roadside Assistance
Roadside Assistance does not cover or reimburse services for the following:
- Events caused by fraud or bad faith by the driver.
- Vehicle immobilization situations due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.
- Vehicle immobilization situations arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.
- Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.
- Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.
- Any damage to the vehicle without intent, derived from the services provided.
- Cost of towing a trailer when choosing a Cadillac dealer that is nearest to the temporary storage facility for the disabled vehicle.
- Cost of all maneuvers required to access the vehicle when it is not available to be towed.
- Cost of fuel provided.
Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.
See also:
Blizzard Conditions
Being stuck in snow can be a serious situation. Stay with the vehicle unless
there is help nearby.
If possible, use the Roadside Service (U.S. and Canada) or Roadside Service
(Mexico). To get hel ...
Engine Exhaust
WARNING!
Engine exhaust contains carbon
monoxide (CO) which cannot be
seen or smelled. Exposure to CO
can cause unconsciousness and
even death.
Exhaust may enter the vehicle if:
- The vehic ...
Wiper Blade Replacement
Windshield wiper blades should be inspected for wear or cracking. See Maintenance
Schedule .
Replacement blades come in different types and are removed in different ways. ...






